Warranty & Returns Information

What is the Bathrooms Are Us Returns Policy?

Items will only be accepted if they are in original packaging, within 7 days of receipt by post.

14 days allowed to request refund or exchange.

Product Fault / Installation 

All items must be checked within 24 hours of receipt & installed by a qualified trades person. Any faults or damage must be reported to Bathrooms Are Us within 48 hours of installation.

Change of Mind

Bathroomsareus.com.au reserves the right to charge a 25% re-stocking fee of the cost of the goods to be returned (Not including freight) if due to change of mind.

Postage arrangement and cost will be the customer’s responsibility if due to change of mind or request made outside of 14 days.

All returns should be sent to:

Bathrooms Are Us
unit 15/115 Robinson Rd East
QLD 4034

As soon as the returns are received at the Bathrooms Are Us Warehouse, we will dispatch a replacement item to you, or if you have indicated that you want a credit, this will be credited and automatically refunded to the PayPal account used for the order; this should be within 7 to 14 days.

If you’re unsure if your product is still covered by warranty please send us an email at sales@bathroomsareus.com.au or give us a call on 3216 5855. We’re happy to help you out!

What is the Bathrooms Are Us Warranty Policy?

Each product is subject to different levels of warranty.
General brand warranties are as per below;