Shipping

 

How will my order be shipped?

Shipping: Your order will be shipped by Australia Post or courier service and larger items by transport service delivered  in 5-14 working days.

(Excluding custom orders)

Will all my items be shipped together?

In most cases your whole order will be shipped at the same time, however it may be in separate parcels. Exceptions are – Baths, Vanity, Toilets & Cabinets.

Delayed items

When part of the order is delayed or on Back order, we will contact you so you can decide if you want to wait for the item or wish to substitute for another item, otherwise the delayed items will be despatched as soon as stock becomes available.

Can I have my order shipped to a PO Box Address?

Yes, we can send your order to a PO Box Address if under 10 kg.

How much does shipping cost?

Your order will be shipped out in the most economic method, based on your choice of freight method e.g. standard or express. Our shipping charge is based on weight.

Do I have to pay a shipping charge for each item?

Our shipping charge is based on weight per item.

Tracking your order

Once your order has been dispatched we will track your order and advise you by email or text, We will also confirm with you once your order has arrived

Please ensure that your registered email address and mobile is correct to receive this service.

Can I have my order shipped to another address?

Your account will have both a billing and shipping address, therefore this is possible. This excludes cabinets and baths, which are only eligible for delivery to business addresses or depots (locations specified below).

Depot Locations

Please note that Cabinets can either be collected from Bathrooms Are Us, Geebung, OR the following locations;

ADP cabinets will only be sent through M3 Logistics. Locations include: 

NSW Blacktown 
37 Bessemer Street
Blacktown NSW 2148 PH 02 86102000
Victoria Truganina
66-76 Dunmore Drive
Truganina  VIC 3029 PH 03 83433000
QLD Loganlea 
9 Jutland St
Loganlea QLD 4131 PH 07 34455000
Townsville
Mt St John
1 – 3 Crocodile Cres
Mt St John QLD 4818 PH 07 31772050
WA Forrestfield
58-68 Harrison Road
Forrestfield  WA 6540 PH 08 61548000
NT East Arm
26 O’Sullivan Crt,
East Arm NT 0822. PH 07 31772050
SA Athol Park
1-3 White Ave
Athol Park SA 5012 PH 08 84485000

TIMBERLINE  cabinets will only be sent through TNT. Locations include: 

State Address
NSW Albury
Lot 456 Uiver Road,
Albury Airport 2640
Armidale
4/267 Mann Street,
Armidale 2350
Banksmeadow
Unit B3 2-8 McPherson Street,
Banksmeadow 2019
Botany
1A Hale Street,
Botany 2019
Central Coast
Unit 3, 3 Corella Close,
Berkeley Vale 2261
Coffs Harbour
542 Pacific Highway,
Boambee 2450
Dubbo
27-29 Douglas Mawson Road,
Dubbo 2830
Enfield
16-24 Cosgrove Road,
Enfield 2136
Erskine Park
29 – 55 Lockwood Road,
Erskine Park 2759
Lismore
29 Habib Drive,
Lismore 2480
Newcastle
6 Everett Street,
Carrington 2294
Orange
4 Corporation Place,
Orange 2800
Port Macquarie
21 Sancrox Road,
Wauchope 2446
Singleton
8 Ellesmere Avenue,
McDougalls Hill 2330
Tamworth
Cnr Avro & Plain Streets,
Tamworth 2340
Wagga Wagga
Lot 22 Stuart Road,
Wagga Wagga 2650
Wollongong
23 Prince of Wales Avenue,
Unanderra 2526
Victoria Ballarat
Lot 9 Daveyduke Drive,
Ballarat 3350
Bendigo
2 Craig Street,
Long Gully 3550
Geelong
154 Weddell Road,
North Geelong 3220
Hallam
34-38 Wedgewood Road,
Hallam 3803
Melbourne Airport
41-53 Sky Road,
Melbourne Airport 3045
Mildura
89-91 Cureton Avenue,
East, Mildura 3500
Shepparton
8 Gemini Crescent,
Shepparton 3630
Traralgon
  58-60 Eastern Road,
Traralgon 3844
Warnambool
Cnr Albert & Dickson Streets,
Warnambool 3280
QLD
Bundaberg
Shed G, 96 Mount Perry Road,
North Bundaberg 4670
Cairns
15-21 Spoto Street,
Woree 4868
Gladstone
16 Blain Drive,
Gladstone 4680
Gold Coast
16 Reichert Drive,
Molendinar 4214
Mackay
19 Lenshield Street,
Paget 4740
Redbank
112 Monash Road,
Redbank 4301
Sunshine Coast
46 Central Park Drive,
Yandina 4561
Toowoomba
Lot 27 Molloy Street,
Toowoomba 4350
Townsville
149-155 Webb Drive,
Mount St John 4818
South Australia  Adelaide Airport
20 Butler Boulevard,
Burbridge Business Park 5950
Marleston
28-32 Grove Avenue,
Marleston 5033
Tasmania Hobart
12 Duncan Street,
Montrose 7010
Launceston
12 Boral Road,
Western Junction 7212
ACT Canberra
73-75 Sheppard Street,
Hume 2620
Northern Territory Alice Springs
30 Cameron Street,
Alice Springs 0870
Darwin
61 O’Sullivan Circuit,
East Arm 0828
Western Australia  Perth
272 Rutland Avenue,
Welshpool 6106

Delivery Notice:

Cabinets and Baths are expensive, hard to transport & easily damaged. Therefore delivery can be a bit of a hassle. Please be aware of the following information to ease this process;

  1. Cabinets and Baths can only be delivered to a residential address in the Brisbane Metropolitan Area and Sunshine Coast.  Interstate deliveries are to Depots & Business Addresses ONLY.   There may be special circumstances if client arranged there own transport directly with our office.
  2. Available Depots are determined by the Cabinet Supplier
  3. You will be advised as to which Depot (TNT for Timberline & M3 Logistics for ADP, Baths are by selection of Transport company )
  4. If collecting your item from the depot you must wear enclosed shoes
  5. A second person may be needed to assist you.
  6. Please abide by all safety requirements indicated by Transport Company
  7. If Delivered; Cabinets or baths are typically sent via a one man courier. This means that they may require assistance in unloading the item.
  8. If you are unable or do not wish to assist, please advise before delivery so we can arrange a 2 person delivery. This will increase the delivery charge.
  9. Delivery is to the nearest dry & secure location – the courier is NOT required to carry the item up stairs or inside the dwelling.
  10. If a failed delivery is made (e.g. No-one was there to take delivery and it was unsafe to leave the goods), this will then incur an extra charge.

Damaged Items

Please email sales@bathroomsareus.com.au within 2 business days of receiving a damaged item. You must inspect the packaging of the item(s) when they arrive, and if you notice any damage please make note of it when signing for delivery. If an item has been damaged please do not sign, (If you cant check item before courier leaves please sign ‘sight unseen’).  By signing the POD screen or docket indicates that the item has been received in good order and condition. If the item(s) do arrive damaged, please send photos of each item and packaging to sales@bathroomsareus.com.au within 2 business days.

If you have any questions please contact us at sales@bathroomsareus.com.au[/vc_column_text][/vc_column]

BIG POST is a privately owned business with a fresh idea and customer service driven solution. We have brought a unique combination of warehousing, transportation and online-selling experience together to solve an industry problem.

Australia Post provides postal services in Australia and its overseas territories. “Australia Post” is the trading name, Australian Postal Corporation is the Australian Government-owned entity responsible for the services

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