How will my order be shipped?
Your order will be shipped by Australia Post or courier service and larger items by transport service delivered in 5-10 working days.
(Excluding custom orders) These details will be confirmed to you within hours of placing your order.
Will all my items be shipped together?
In most cases your whole order will be shipped at the same time, however it may be in separate parcels. Exceptions are – baths, vanity, toilets.
When part of the order is delayed, we will contact you so you can decide if you want to wait for the item or wish to substitute for another item, otherwise the delayed items will be despatched as soon as stock becomes available.
Can I have my order shipped to a PO Box Address?
Yes, we can send your order to a PO Box Address if under 22kg.
How much does shipping cost?
Your order will be shipped out in the most economic method, based on your choice of freight method e.g. standard or express. Our shipping charge is based on weight.
Do I have to pay a shipping charge for each item?
Your order will be shipped out in the most economic method, based on your choice of freight method eg. standard or express. Our shipping charge is based on weight.
Tracking your order
Once your order has been dispatched you will be sent an order tracking email, this will allow you to go to the carrier website to track your order.
Please ensure that your registered email address is correct to receive this service.
(Note this is only for express postage only )
Can I have my order shipped to another address?
Your account will have both a billing and shipping address, therefore this is possible. This excludes vanities, which are only eligible for delivery to business addresses or depots (locations specified below).
Do you ship large items?
Through using BIG POST, online buyers will have the freedom to collect their purchase at a time more convenient to them. The buyer simply receives email notification once it has arrived at the closest BIG POST Depot, and then makes arrangements to collect it. The buyer is far more likely to receive their purchase faster and damage free!! In many cases, the buyers can now look to purchasing larger items that they otherwise would not have had access to.
Please note that Vanities can either be collected from Bathrooms Are Us, Geebung, OR the following locations;
ADP Vanities will only be sent through M3 Logistics. Locations include:
|37 Bessemer Street|
|Blacktown NSW 2148 PH 02 9854 6000|
|66-76 Dunmore Drive|
|Truganina VIC 3029 PH 03 9999 1070|
|9 Jutland St|
|Loganlea QLD 4131 PH 07 3177 2050|
|Mt St John|
|1 – 3 Crocodile Cres|
|Mt St John QLD 4818 PH 07 4444 4500|
|58-68 Harrison Road|
|Forrestfield WA 6540 PH 08 6555 6540|
|26 O’Sullivan Crt,|
|East Arm NT 0822.|
|1-3 White Ave|
|Athol Park SA 5012 PH 08 7070 0050|
TIMBERLINE Vanities will only be sent through TNT. Locations include:
|Lot 456 Uiver Road,|
|Albury Airport 2640|
|4/267 Mann Street,|
|Unit B3 2-8 McPherson Street,|
|1A Hale Street,|
|Unit 3, 3 Corella Close,|
|Berkeley Vale 2261|
|542 Pacific Highway,|
|27-29 Douglas Mawson Road,|
|16-24 Cosgrove Road,|
|29 – 55 Lockwood Road,|
|Erskine Park 2759|
|29 Habib Drive,|
|6 Everett Street,|
|4 Corporation Place,|
|21 Sancrox Road,|
|8 Ellesmere Avenue,|
|McDougalls Hill 2330|
|Cnr Avro & Plain Streets,|
|Lot 22 Stuart Road,|
|Wagga Wagga 2650|
|23 Prince of Wales Avenue,|
|Lot 9 Daveyduke Drive,|
|2 Craig Street,|
|Long Gully 3550|
|154 Weddell Road,|
|North Geelong 3220|
|34-38 Wedgewood Road,|
|41-53 Sky Road,|
|Melbourne Airport 3045|
|89-91 Cureton Avenue,|
|East, Mildura 3500|
|8 Gemini Crescent,|
|58-60 Eastern Road,|
|Cnr Albert & Dickson Streets,|
|Shed G, 96 Mount Perry Road,|
|North Bundaberg 4670|
|15-21 Spoto Street,|
|16 Blain Drive,|
|16 Reichert Drive,|
|19 Lenshield Street,|
|112 Monash Road,|
|46 Central Park Drive,|
|Lot 27 Molloy Street,|
|149-155 Webb Drive,|
|Mount St John 4818|
|South Australia||Adelaide Airport|
|20 Butler Boulevard,|
|Burbridge Business Park 5950|
|28-32 Grove Avenue,|
|12 Duncan Street,|
|12 Boral Road,|
|Western Junction 7212|
|73-75 Sheppard Street,|
|Northern Territory||Alice Springs|
|30 Cameron Street,|
|Alice Springs 0870|
|61 O’Sullivan Circuit,|
|East Arm 0828|
|272 Rutland Avenue,|
Vanities are expensive, hard to transport & easily damaged. Therefore delivery can be a bit of a hassle. Please be aware of the following information to ease this process;
- Vanities can only be delivered to Depots & Business Addresses
- Available Depots are determined by the Vanities Supplier
- You will be advised as to which Depot (TNT for Timberline & M3 Logistics for ADP)
- If collecting your vanity you must wear enclosed shoes
- A second person may be needed to assist you
- Please abide by all safety requirements indicated by Transport Company
- If Delivered; Vanities are typically sent via a one man courier. This means that they may require assistance in unloading the vanity.
- If you are unable or do not wish to assist, please advise before delivery so we can arrange a 2 person delivery. This will increase the delivery charge.
- Delivery is to the nearest dry & secure location – the courier is NOT required to carry the vanity up stairs or inside the dwelling.
If you have any questions please contact us at email@example.com
BIG POST is a privately owned business with a fresh idea and customer service driven solution. We have brought a unique combination of warehousing, transportation and online-selling experience together to solve an industry problem.
Australia Post provides postal services in Australia and its overseas territories. “Australia Post” is the trading name, Australian Postal Corporation is the Australian Government-owned entity responsible for the services