How will my order be shipped?

Your order will be shipped by Australia Post or courier service and larger items by transport service delivered  in 5-10 working days.

(Excluding custom orders) These details will be confirmed to you within hours of placing your order.

Will all my items be shipped together?

In most cases your whole order will be shipped at the same time, however it may be in separate parcels. Exceptions are – baths, vanity, toilets.

Delayed items

When part of the order is delayed, we will contact you so you can decide if you want to wait for the item or wish to substitute for another item, otherwise the delayed items will be despatched as soon as stock becomes available.

Can I have my order shipped to a PO Box Address?

Yes, we can send your order to a PO Box Address if under 22kg.

How much does shipping cost?

Your order will be shipped out in the most economic method, based on your choice of freight method e.g. standard or express. Our shipping charge is based on weight.

Do I have to pay a shipping charge for each item?

Your order will be shipped out in the most economic method, based on your choice of freight method eg. standard or express. Our shipping charge is based on weight.

Tracking your order

Once your order has been dispatched you will be sent an order tracking email, this will allow you to go to the carrier website to track your order.

Please ensure that your registered email address is correct to receive this service.

(Note this is only for express postage only )

Can I have my order shipped to another address?

Your account will have both a billing and shipping address, therefore this is possible. This excludes vanities, which are only eligible for delivery to business addresses or depots (locations specified below).


Do you ship large items?

Through using BIG POST, online buyers will have the freedom to collect their purchase at a time more convenient to them. The buyer simply receives email notification once it has arrived at the closest BIG POST Depot, and then makes arrangements to collect it. The buyer is far more likely to receive their purchase faster and damage free!!  In many cases, the buyers can now look to purchasing larger items that they otherwise would not have had access to.

Depot Locations

Please note that Vanities can either be collected from Bathrooms Are Us, Geebung, OR the following locations;

ADP Vanities will only be sent through M3 Logistics. Locations include: 

NSW Blacktown 
37 Bessemer Street
Blacktown NSW 2148 PH 02 9854 6000
Victoria Truganina
66-76 Dunmore Drive
Truganina  VIC 3029 PH 03 9999 1070
QLD Loganlea 
9 Jutland St
Loganlea QLD 4131 PH 07 3177 2050
Mt St John
1 – 3 Crocodile Cres
Mt St John QLD 4818 PH 07 4444 4500
WA Forrestfield
58-68 Harrison Road
Forrestfield  WA 6540 PH 08 6555 6540
NT East Arm
26 O’Sullivan Crt,
East Arm NT 0822.
SA Athol Park
1-3 White Ave
Athol Park SA 5012 PH 08 7070 0050

TIMBERLINE  Vanities will only be sent through TNT. Locations include: 

State Address
NSW Albury
Lot 456 Uiver Road,
Albury Airport 2640
4/267 Mann Street,
Armidale 2350
Unit B3 2-8 McPherson Street,
Banksmeadow 2019
1A Hale Street,
Botany 2019
Central Coast
Unit 3, 3 Corella Close,
Berkeley Vale 2261
Coffs Harbour
542 Pacific Highway,
Boambee 2450
27-29 Douglas Mawson Road,
Dubbo 2830
16-24 Cosgrove Road,
Enfield 2136
Erskine Park
29 – 55 Lockwood Road,
Erskine Park 2759
29 Habib Drive,
Lismore 2480
6 Everett Street,
Carrington 2294
4 Corporation Place,
Orange 2800
Port Macquarie
21 Sancrox Road,
Wauchope 2446
8 Ellesmere Avenue,
McDougalls Hill 2330
Cnr Avro & Plain Streets,
Tamworth 2340
Wagga Wagga
Lot 22 Stuart Road,
Wagga Wagga 2650
23 Prince of Wales Avenue,
Unanderra 2526
Victoria Ballarat
Lot 9 Daveyduke Drive,
Ballarat 3350
2 Craig Street,
Long Gully 3550
154 Weddell Road,
North Geelong 3220
34-38 Wedgewood Road,
Hallam 3803
Melbourne Airport
41-53 Sky Road,
Melbourne Airport 3045
89-91 Cureton Avenue,
East, Mildura 3500
8 Gemini Crescent,
Shepparton 3630
  58-60 Eastern Road,
Traralgon 3844
Cnr Albert & Dickson Streets,
Warnambool 3280
Shed G, 96 Mount Perry Road,
North Bundaberg 4670
15-21 Spoto Street,
Woree 4868
16 Blain Drive,
Gladstone 4680
Gold Coast
16 Reichert Drive,
Molendinar 4214
19 Lenshield Street,
Paget 4740
112 Monash Road,
Redbank 4301
Sunshine Coast
46 Central Park Drive,
Yandina 4561
Lot 27 Molloy Street,
Toowoomba 4350
149-155 Webb Drive,
Mount St John 4818
South Australia  Adelaide Airport
20 Butler Boulevard,
Burbridge Business Park 5950
28-32 Grove Avenue,
Marleston 5033
Tasmania Hobart
12 Duncan Street,
Montrose 7010
12 Boral Road,
Western Junction 7212
ACT Canberra
73-75 Sheppard Street,
Hume 2620
Northern Territory Alice Springs
30 Cameron Street,
Alice Springs 0870
61 O’Sullivan Circuit,
East Arm 0828
Western Australia  Perth
272 Rutland Avenue,
Welshpool 6106

Delivery Notice:

Vanities are expensive, hard to transport & easily damaged. Therefore delivery can be a bit of a hassle. Please be aware of the following information to ease this process;

  1. Vanities can only be delivered to Depots & Business Addresses
  2. Available Depots are determined by the Vanities Supplier
  3. You will be advised as to which Depot (TNT for Timberline & M3 Logistics for ADP)
  4. If collecting your vanity you must wear enclosed shoes
  5. A second person may be needed to assist you
  6. Please abide by all safety requirements indicated by Transport Company
  7. If Delivered; Vanities are typically sent via a one man courier. This means that they may require assistance in unloading the vanity.
  8. If you are unable or do not wish to assist, please advise before delivery so we can arrange a 2 person delivery. This will increase the delivery charge.
  9. Delivery is to the nearest dry & secure location – the courier is NOT required to carry the vanity up stairs or inside the dwelling.


If you have any questions please contact us at

BIG POST is a privately owned business with a fresh idea and customer service driven solution. We have brought a unique combination of warehousing, transportation and online-selling experience together to solve an industry problem.

Australia Post provides postal services in Australia and its overseas territories. “Australia Post” is the trading name, Australian Postal Corporation is the Australian Government-owned entity responsible for the services